Terms & Conditions of Website Use

By Using Our Site You Accept These Terms and Conditions


Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, http://www.oakesenergy.co.uk/ (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.


These Terms and Conditions were last updated on 25 August 2023.


Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.


The following document also applies to your use of Our Site: Our Privacy Policy, available at https://oakesenergy.co.uk/privacy-policy/ . This is also referred to below.


Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:


“Oakes” , “We”, “Our” and “Us” means Oakes Energy Services Limited.


“Oakes Energy” and “Oakes Climate Solutions” are brand names and trading styles of Oakes Energy Services Limited.


We are Registered in England and Wales with the Registered office at Venter Building, Mandarin Road, Rainton Bridge Business Park, Houghton-le-Spring, DH4 5RA


We are a limited company registered under company number 06434382.


Our VAT number is GB931190740.


Oakes is a wholly owned subsidiary of PHS Home Solutions Limited, Company Number 04966472.


How to Contact Us

To contact us, please email to us at info@oakesenergy.com or telephone Us on 0333 188 3499.


“Service” means collectively any online facilities, tools, services or information that Oakes makes available through the Web Site either now or in the future;


“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;


“System” means any online communications infrastructure that Oakes makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;


“User” / “Users” means any third party that accesses the Web Site and is not employed by Oakes and acting in the course of their employment; and


“Web Site” means the website that you are currently using (http://www.oakesenergy.co.uk/ ) and any sub-domains of this site unless expressly excluded by their own terms and conditions.


How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from  info@oakesenergy.com .


Access to Our Site

Access to Our Site is free of charge.


It is your responsibility to make the arrangements necessary in order to access Our Site.


Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.


Intellectual Property

You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).


You may print one copy and download extracts of any page(s) from Our Site for personal use only.


You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.


Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.


You may not use any Content [saved or downloaded] from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.


All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Oakes, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.


You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Oakes.


Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.


Links to Other Websites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Oakes or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.


Links to this Website

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.0800Repair.co.uk with prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Oakes. To find out more please contact us by email at info@oakesenergy.com or by post to the address shown above.


Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.


You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).


Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.


You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable



Use of the Web Site is also governed by our privacy policy which is incorporated into these terms and conditions by this reference. If you want access to the full Privacy Policy, then send your request to info@oakesenergy.com .



Oakes makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.


We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.


If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.


Limitation of our Liability

Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.


If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.


If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.


To the maximum extent permitted by law, Oakes accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.


Nothing in these terms and conditions excludes or restricts Oakes’s liability for death or personal injury resulting from any negligence or fraud on the part of Oakes.


Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.


No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.


Viruses, Malware, and Security

We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.


You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.


You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.


You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.


You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.


By breaching the above provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.


Acceptable Usage of Our Site

You may only use Our Site in a lawful manner:


You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;

You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and

You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

If you fail to comply with the provisions listed above you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:

Suspend or terminate your right to use Our Site;

Issue you with a written warning;

Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

Take further legal action against you, as appropriate;

Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

Any other actions which We deem reasonably appropriate (and lawful).


We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in response to your breach.


Availability of the Website

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.


Oakes accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.



Visit our privacy policy page for information on cookies.


No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.



All notices / communications shall be given to us either by post to our Premises (see address above).Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.


Law and Jurisdiction

These terms and conditions and the relationship between you and Oakes shall be governed by and construed in accordance with the Law of England and Wales and Oakes and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.



These terms and conditions, together with the information provided during Survey, Installation or post completion in writing or verbally as part of the installation process, constitute the whole agreement between you and PHS Home Solutions Limited. Any variation or amendment to the Warranties or Guarantees that apply to this agreement shall be effective once they are provided in writing and signed by both parties.


The terms and conditions for all products and services are written in English and all correspondence entered into shall be in English.


The terms and conditions for all products and services we provide are governed by the laws of England and Wales.

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